AFFORDABLE SPA COVERS.COM Consumer Complaints All Reviews

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  • Affordable Spa Defective Product/Doesn't Honor Warranty

    This company does not seem to want to honor their warranty and is very difficult to deal with. I purchased the 5"x3" with vapor barrier cover with a supposed 5 year warranty from them. In less than a years time, I started to notice water pooling on the top and a large indentation forming in the foam. Water collects inside the cover and has caused it to deform. I've owned many spa covers and never seen one degrade the way this one has. It is completely non-functional at this point and needs to be replaced. I contacted the company over two months ago, sent them pictures and... More...
    (Spa Services)
    beckyw's Picture   beckyw    1 Comments   Comments
  • Affordable Spa Covers

    OMG The worst service EVER!!!! I ordered a cover 1.5 months ago. I was out of the country and expected my cover to be here when I returned. I called and they said they had to put my cover on hold because they ran out of the color I wanted, Never notified me of this delay. That was over a week ago and they said it would be sent out the next day. 6 weeks since I ordered. I called again today and they gave me a UPS shipping number that didn't exist. When I called them on it they got angry with me and said they were canceling my order. I told them I didn't want my order cancelled as... More...
    (Spa Services)
    TeresaMaddox's Picture   TeresaMaddox    0 Comments   Comments
  • Defective products

    I ordered a spa cover with a lifter and thermal blanket from Affordable Spa Covers in June, 2012. After 2 months the thermal blanket stopped floating and the "bubble" on the blanket deflated. The price of the spa included the aforementioned items and their warranty is "bumper to bumper". When I called the let them know of the defect, I was told by Diane, Stacey and Alex that it was not their problem because the do not manufacture the thermal blanket. I was then given the name and phone number of the thermal blanket manufacturer and when I called them I was told they... More...
    (Spa Services)
  • Slow, slow, slow

    I have waited almost 3 weeks for a stupid garden variety spa cover, and it still won't be here for another 3 days. These guys are slow, and apparently, indifferent. Hopefully the spa cover will be alright. Reading their disclaimers, if it's damaged in shipment, I am stuck with it once the delivery guy leaves. Unfortunately, I will be working on delivery day, so I have to leave a note for the shipping company. At this point, I would not recommend these guys. More...
    (Spa Services)
    Wheresmycover's Picture   Wheresmycover    0 Comments   Comments

    I have had a terrible experience with AFFORDABLE SPA COVERS. I placed and paid for my order on Sunday 12/19, it was processed 12/20. Despite the claim on their web-site that they ship in 48 hours my cover did not ship until January 14th. This was after calling them or requesting assistance through their web-site a half dozen times. This company does not know how to communicate! To complicate my order further it was damaged in shipping. This was not their fault. Again 5 non returned calls before someone finally answered 11 days after the shipment was refused. How do you conduct... More...
    (Spa Services)
    mbrome's Picture   mbrome    0 Comments   Comments


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